Acceptable Use Policy

1. Our commitment: lawful speech stays up

Cyberheat.io, LLC ("Cyberheat") is a free-speech-friendly hosting and network services provider. We believe infrastructure providers should be content-neutral. We do not monitor customer content, we do not police lawful opinions, and we do not remove services because a third party dislikes what a customer publishes.

Content hosted on our network that is lawful under United States federal and New Mexico state law will not be removed on the basis of complaints alone. Removal requires a valid court order, or content that is itself unlawful under applicable law.

2. What this policy covers

This Acceptable Use Policy ("AUP") applies to all services provided by Cyberheat, including dedicated servers, IP transit, colocation, managed services and consultancy. By using our services you agree to this policy. It is incorporated by reference into our Terms of Service.

3. Prohibited uses

Free speech has limits in law, and those limits are our limits. The following are prohibited on our network:

• Illegal content. Content that is unlawful under U.S. federal, state or local law — including child sexual abuse material, content soliciting or providing material support to terrorist organizations, and threats of imminent violence.
• Unsolicited bulk messaging. Spam — bulk unsolicited commercial email, or any messaging that violates CAN-SPAM or equivalent applicable law. Open mail relays and port-25 scanning of third parties are prohibited.
• Attacks and intrusion. Unauthorized access attempts, port scanning of third-party networks, malware distribution, botnet command-and-control, phishing, and DNS/NTP amplification or other reflector abuse.
• Denial of service. Originating or controlling DoS/DDoS attacks, or operating stresser/booter services.
• IP abuse. Announcement of unassigned or hijacked prefixes, deliberate BGP route leaks, spoofed traffic that escapes our egress filtering, and use of IP space you are not authorized to announce.
• Copyright infringement. We comply with the DMCA and maintain a repeat-infringer policy. Lawful fair use is not infringement; see Section 5.
• Resource abuse. Cryptocurrency mining on shared infrastructure without authorization, or use that materially degrades service to other customers.

4. What is not prohibited

• Lawful content that is controversial, offensive or unpopular
• Lawful adult content hosted in compliance with 18 U.S.C. §2257 recordkeeping
• Encryption, Tor relays and exit nodes operated within the law, VPN and proxy services
• IRC networks, imageboards, forums and platforms whose users generate lawful speech
• Criticism of anyone, including us

5. Copyright & DMCA

We honor valid DMCA takedown notices that comply with 17 U.S.C. §512. Customers may file counter-notifications. Complainants and customers alike will get straight answers from our abuse desk — in writing. We terminate repeat infringers as required by law.

6. Abuse handling

Reports are reviewed by engineers. Verified technical abuse (attacks, spam, hijacked prefixes) is acted on quickly and the customer is notified. Content complaints alleging illegality are evaluated against applicable law — disagreement is not a violation. Where feasible, customers get a chance to respond before action is taken; imminent network harm is the exception.

Report abuse via our contact form — select “Abuse report.”

7. Enforcement

We may suspend or terminate service for violations of this policy, proportionate to the severity and to the protection of the network and other customers. We do not suspend for lawful content. Repeated failure to maintain accurate contact information, hijacked announcements, or unpaid balances are enforceable on their own.

8. Changes

We may update this policy; material changes will be posted here with a new effective date and announced to active customers.