Privacy Policy

1. Short version

We collect the minimum needed to run a network business: what you give us in forms and contracts, billing records, and network telemetry needed to keep the lights on. We run no ad trackers, no analytics beacons, and we never sell your data.

2. What we collect

• Contact forms: name, company, email address, inquiry topic and your message — used to respond to your request. Submissions are processed on our behalf by Formspree, our form processor; they receive the same fields plus technical metadata your browser sends.
• Customer records: billing contact details, service configuration and payment records required to deliver and invoice services.
• Network operations data: interface counters, flow summaries, BGP session state and security telemetry used to operate, secure and bill the network. We do not inspect or store the content of customer traffic.
• Server logs: this site's web server records standard logs (IP address, user agent, request) retained for a short period for security and troubleshooting.

3. What we don't do

• No third-party advertising, tracking pixels or analytics on this site
• No external font/CDN calls — all assets, including fonts, are served from our own domain
• No sale, rental or sharing of personal data with marketers
• No monitoring of customer content or communications content
• No voluntary data handover — we require valid legal process

3a. Anti-spam measures

Our contact forms include an invisible honeypot field that only automated bots fill in; it is used solely to discard automated submissions and is not stored.

4. Legal process

We respond to valid subpoenas, court orders and other compulsory process. Where the law allows, we notify affected customers before producing records.

5. Retention

Contact form submissions are kept as long as needed to handle your inquiry. Customer and billing records are retained for the life of the account plus the period required by tax and accounting law. Operational network data is retained briefly by default.

6. Security

Access to customer data is restricted to staff who need it, over encrypted channels, from managed systems. Payment data is handled by our payment processor and is not stored on our systems.

7. Your rights

You may request access to, correction of, or deletion of personal data we hold about you via our contact form. Note that some records must be retained for legal and accounting purposes.

8. Changes

We may update this policy; material changes will be posted here with a new effective date.